FAQ's

General  Enquiries :

Q - I don’t live in India but can I place an order for a delivery within India? 

A - Yes, please refer to our serviceable pin codes in the shipping and returns section.

 

Q - How can I contact kinkob.com?

A - You can reach us at 07126602101. You can call our customer care executives between 10.00 A.M. to 6.00 P.M. from Monday to Saturday . Alternately, you can also write to us at [email protected]

You can contact us for the following: • Password • Login • My account/profile • Payment • Merchandise/product • Website navigation • Pricing, promotion, discount • Delivery and returns • Anything else that you may wish to clarify about kinkob.com




Registration Related Inquiries :

 Q – Is registration compulsory?  

A – No, it is not compulsory to register to shop at kinkob.com. However, registering does make you eligible for exciting discounts and offers.

 

Q – Are there any charges for registration? 

A – There are no charges for registration on kinkob.com

 

Q – Is email address  mandatory when registering? 

A – Yes.

 

Q – Is my personal information secure? 

A – Yes.Your personal information is always secure . We value your privacy.  Please see our Privacy Policy for more details.

 

Q – Will my registration expire if I don’t use it for long? 

A – No, registration will not expire.

 

Q – What if I have forgotten my password? 

A – You can retrieve your password by clicking on “Forgot password” link on the sign in page.

 

Q – Can I edit my personal information? 

A – Yes; please click on the “My account” section.




Payment related Inquiries :

 Q – How do I make a payment?  

A – We accept MasterCard and Visa credit and debit cards. You can also use net banking and cash on delivery options.

 

 

Q – Do you accept payment through cheque/demand draft? 

A – No, we don’t accept payments through cheques or demand drafts.

 

Q – Can I buy kinkob gift vouchers online? 

A – Not yet. Gift vouchers will be available soon.

 

Q – What happens if my credit/debit card has been compromised while making a payment online? 

A - Please refer to our “Privacy Policy” section. We do not collect or store your credit card information. If you think that your credit card has been compromised, then please immediately report this to your card-issuing bank

 

 


Product Related Queries

Q – What happens if merchandise ordered is out of stock? 

A – If the merchandise is out of stock, you will be informed while you are trying to add the item to your shopping cart and it won’t be added. We also have a In stock reminder tab on the out of stock products so that you can be reminded when the product is back in stock.

 

Q – Is there a limit to the quantity that I can order? 

A – No. When the ordered quantities are large, we may verify with you via email/telephone in order to confirm that you indeed ordered the items.

 

Q – Can I cancel an order? 

A – Yes, you may cancel an order fully or partially by 4 pm on the day you ordered. If you ordered after 4 pm you need to cancel by 4 pm on the following day. To maintain customer satisfaction levels kinkob ships out your goods really quick so you have a limited time to cancel or modify orders. In the event you need these changes done  Please contact our customer care department with your order reference number – refer to the “Contact Us” section for the contact details.

 

Q – Can I change the shipping address of the order? 

A – You can change the shipping address before your order is billed and shipped, by contacting our customer care department with your order reference number. Please refer to the “Contact us” section for the contact details.

 

Q – How do I return a product?

A – Please refer to our “Returns Policy”.

 

Q – Do you provide warranty/guarantee for merchandise? 

A – All our products are authentic and quality inspected when they come into our stocks and are again inspected prior to shipping. kinkob always stands by its products for quality and you can be assured of top quality service in the unlikely event that you received a defective product.

 

 

Shipping Related inquiries :

Q – Do you deliver out of India? 

A – At present, we deliver only in India. We will soon start shipping globally.

 

Q – What if I am not available when you deliver the merchandise? 

A - Should you not be present when our courier attempts to deliver your package, a second attempt will be made within 48 hour. After the second attempt, our courier will hold on to your package for 7 days awaiting further instructions from you before returning your package to kinkob.com. Once the package has been sent back to us, You must wait until it arrives at our warehouse. We will re-dispatch it to you as per your instructions at an additional cost if applicable. 


Q – What do I do if my order is received in a damaged condition? 

A – If the package or the product is damaged or tampered with when you receive the parcel, you should refuse to accept it and return it to the courier personnel with all of the original packaging intact. You can call our customer care or mail us at [email protected] mentioning your order reference number.

We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

 

Q – Can I book an order for delivery to more than one address? 

A – Currently, each order may be shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders.

 

Q – What are the shipping charges and/or are there any additional charges?

A – We offer free packaging and shipping on all products across India. For International deliveries a shipping cost will apply which you can view on checkout.

 

Q – How can I track my order? 

A – Kinkob will provide you a tracking number as soon as the product is shipped out from our warehouse. The details of the courier and your order tracking number will be provided by a separate email . You can track this package on the courier company website and a link for the same will be provided in the email

 

Q – What is the stipulated delivery time for an order? 

A – We usually ship all goods within 24 hours or at a maximum 48 hours after your order is received. After that it is only the time it takes for the courier company to get the package to you. This is usually 1 day to 3 days depending on your location in India. International Shipping is 3 to 7 days depends on where you are located.

 

Q – What should I do if I receive a different item from the one that I have ordered? 

A – We will take utmost care and ensure that you receive what you have ordered. If you have not received what you ordered, please contact our customer care within 24 hours of receiving the delivery. Please refer to our "Delivery and Returns" section for more details.

 

 

Credit Card Security Related :

Q - I am concerned about sharing my credit card number/details online?

.
A -
Be assured that we do not receive or store your card details. When you enter the card details you are redirected to the respective bank's secure payment site. The bank exchanges the data provided by you with your issuing bank through a secured socket layer. Your issuing bank authorizes or rejects the transaction, based on which we process or reject the order.